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Support Service

QuVarsity™-Desk

Objectives

1. A proactive measure to ascertain student delight
2. Complete student support (guidance):
   1. Administrative Aspects
   2. Facilities
   3. Tools for learning
   4. Motivating
3. Student Retention
   1. Spot and prevent drops in time
   2. Follow-up and understand reasons for no show
4. Providing new students with a one stop shop for all queries
5. Tracking (all student related activities from arrival to earning a degree)

Student Support Activities have three major components

1. Pre-Class (Outbound)
2. Post Class (Outbound)
3. Inbound Support

QuVarsity™-Tech support

Excellent technical support is a pre-requisite for Online education. QuScient’s technical support team is

1. Professionally Qualified
2. Trained in teaching-technology products & provides
   1. User administration
   2. User Guidance (query resolution)
   3. Trouble Shooting
3. Providing assistance 365 days a year

Common Issue Types

Student Issues

1. Problems while logging in the online classroom
2. Assignment Submission
3. Account setup in task stream

Faculty Issues

• Loading/Searching Assignments
• Class Scheduling / re-scheduling