Implementation

Functional analysts, technical analysts, subject matter experts and best practices consultants will engage with clients to execute implementation of QuVarsity™.

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User Training

Our Training Program is designed to help clients get the maximum use out of QuVarsity™, our student contact management program. To accomplish this task, we conduct a series of face-to-face software training sessions supplemented with documentation, phone and remote access support.

Training sessions are tailored to meet the needs of individual clients and are held for both administrative and end users. The actual schedule and number of days depends on the size of the installation.

Supplemental training sessions are held over the phone with QuVarsity™ being controlled/displayed via the Internet using remote access software. Additional information is provided to clients using appropriate documentation.

Remote Support Services

We offer QuVarsity™ customers our expertise and experience in the following:

Performance Monitoring
Database Management
Upgrade/HotFix Installation
Server Administration
Recovery Planning

Regular monitoring and setup responsibilities for the entire user pool will be performed. Taking remote desktop control of the end-user/server machines, our administrators would be able to install, troubleshoot and monitor the software at periodic intervals with minimal user/administrator intervention. This ensures centralized version control, root cause troubleshooting, performance monitoring and exceptional overall system health.