Knowledge Base Configuration Module

Cost-effectively deliver quality information to a large audience 24x7 using a powerful and robust self-service system. Reduce reliance on more expensive constituent support methods, such as email or phone.

It is a powerful and robust self-service exhaustive searchable database of process documents, FAQs and reference materials of each department which can be easily accessed as it is indexed by department and subject. Keyword search is enabled. This module is an intuitive user interface which supports flexible workflow experience that enables individual problem-solving approaches, improving first-time resolution rates and helps to add / modify data in the knowledge base

Configuration Module
We can configure

User interface
User profile
Style sheet
Issue types
Departments
Module
Docker
Report
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